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This channel is aimed at serving you in the last instance, if you have already activated our Customer Service and was not satisfied with the solution presented.


  • Fulfill the mission of the United;
  • Provide vehicle rental and management solutions with quality and cost, exceeding the expectations of our customers, employees, shareholders and suppliers;
  • To be a channel open for dialogue with Clients;
    To represent and defend the interests of Clients, maintaining a critical position and, in relation to the products and services offered by Unidas, its partners and suppliers;
  • Guarantee a legal solution to issues that have not been resolved by the normal channels of care, as well as stimulate and monitor the correction of causes internally, so that all parties can be heard;


To receive information, hear complaints, ascertain, identify, question and critique topics of interest to Customers, as well as to find the causes and propose alternative solutions to identified problems.

You can contact the Ombudsman directly through the form below or, if you prefer, by calling 0800 773 4040.


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Reservation Central 24h

0800 121 121

24h Assistance Center

0800 772 0994

Attendance to Cliente

0800 771 5158